Last updated: January 1, 2026
1. Introduction
BioXApe ("we", "our", "us") operates the website bioxape.com and the dashboard at dashboard.bioxape.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.
2. Information We Collect
We may collect information about you in various ways:
- Personal Data: Name, email address, phone number, and profile information you voluntarily provide when registering or subscribing.
- Usage Data: Pages visited, time spent, referring URLs, browser type, and device information collected automatically via Google Analytics 4.
- Payment Data: Payment transactions are processed by Razorpay. We do not store your card details. We receive only the transaction status and Razorpay payment ID.
- Cookies: We use essential cookies for session management and analytics cookies (Google Analytics) to understand site usage. You may disable cookies in your browser settings.
- Uploaded Files: If you are a registered author, your submitted Word documents and cover images are stored securely on Cloudinary.
3. How We Use Your Information
- To provide and operate our publishing platform and dashboard
- To send our weekly newsletter (only if you opted in)
- To process subscription payments via Razorpay
- To send editorial notifications via email, WhatsApp or SMS (dashboard users only)
- To improve our website based on analytics data
- To comply with legal obligations
4. Data Sharing
We do not sell your personal data. We share data only with:
- Razorpay — for payment processing
- Google Analytics — for anonymous usage analytics
- Cloudinary — for file storage
- MSG91 — for WhatsApp and SMS notification delivery
- EmailJS / Nodemailer — for transactional email delivery
All third-party processors are bound by their own privacy policies and applicable data protection law.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time by emailing privacy@bioxape.com. Anonymised analytics data may be retained indefinitely.
6. Your Rights (GDPR & Indian IT Act)
- Right to access your personal data
- Right to correct inaccurate data
- Right to request deletion of your data
- Right to withdraw consent for newsletter at any time (unsubscribe link in every email)
- Right to data portability
To exercise any right, email privacy@bioxape.com. We will respond within 30 days.
7. Security
We implement industry-standard security measures including HTTPS encryption, JWT authentication, hashed passwords (bcrypt), and Cloudinary secure storage. No system is 100% secure; use strong passwords and do not share your credentials.
8. Children's Privacy
BioXApe is not directed at children under 13. We do not knowingly collect personal data from anyone under 13. If you believe a child has provided us with data, contact us immediately.
9. Changes to This Policy
We may update this policy periodically. We will notify registered users via email of material changes. Continued use of the site after changes constitutes acceptance.
10. Contact
For privacy-related queries: privacy@bioxape.com or use our contact form.
